RESERVATION AND CANCELLATION POLICY
Reservation/Deposits:-
Booking enquiries can be made by telephone, or e-mail, by anyone of 18 years or over
Upon booking an acceptable and valid credit/debit card must be used and will be charged for the total amount for the first night’s stay on each room as a deposit or alternatively a cheque can be sent for the same amount due. All deposits are non-refundable apart from in exceptional circumstances at the discretion of the owners.
Rates and Availability:-
Rates quoted are per room per night and are correct only for the specific number of guests, nights and dates shown. Should you change any of the above, then the rates are subject to change.
In the rare case that due to unforeseen circumstances we can not deliver your requested accommodation, you will be offered alternate accommodation or a full refund.
Payment Methods:-
You may choose to pay your final account by Cash, Cheque or Debit/Credit Card when all deposits will be deducted from the final bill. We accept all major credit and debit cards. Cheques are only accepted by prior arrangement and must be received at least seven banking days before arrival. Personal cheques should be made payable to “Garway Lodge”. All payments for accommodation must be paid either before arrival (if paying by cheque) or on arrival (for all other payment methods). It is agreed by the signatory that any outstanding accounts, following departure, may be deducted by the management using the signatorys’ credit or debit card details.
For ‘group’ bookings of 4 or more persons, the total cost of accommodation must be paid for at least 2 weeks before arrival, with no refunds given for subsequent cancellations.
Cancellations:-
The balance of the payment due is subject to a 7 days cancellation policy. In the event of cancellation within 7 days of the date of arrival or a no-show, the remainder of the booking will be charged unless any nights are re-let by Garway Lodge.
To make a cancellation you must call us on 01803-293126 and give your name and planned check-in date. Late arrivals or early departures will be charged at 100% of the period unused. Any amendments to your booking may result in a charge if the original room booked cannot be re-let.
We recommend that you take out holiday insurance to cover unforeseen circumstances. As a small business, we cannot underwrite any loss from bookings made from guests who decide, for whatever reasons, not to arrange holiday insurance.
Arrival and Departure:-
Check-in is from 2pm GMT to 8pm on your day of arrival. Check-in times outside of those specified must be confirmed prior to arrival. Any rooms not occupied or communications made by 9pm will be considered as a no-show and re-let.
On your day of departure, we request that rooms are vacated by 10.30am. Any rooms not vacated by 11am will be charged a subsequent night unless by prior agreement.
Liability:-
The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles.
Our total liability to you is limited to the price of the booking and in no circumstances will we be responsible for any indirect or special damages.
Smoking Policy:-
In compliance with new legislation it is illegal to smoke anywhere within the premises of Garway Lodge. Smoking is only allowed on the outside patio.
Guests who do smoke in their rooms will be charged a fee of £50 to cover deep cleaning costs. Fees will be added to the guest account, for payment prior to departure. Guests continuing to abuse the law will be asked politely to leave, with any accommodation monies already paid non-refundable.
Alcohol:-
Garway Lodge has a fully licensed bar for use by residents and personal guests. Guests are prohibited from consuming alcohol on the premises that was not purchased from the bar, without prior consent of the management. Management reserves the right to charge a “corkage” fee to guests who wish to consume alcohol purchased from off the premises. Fees will be added to the guest account, for payment prior to departure.
Behaviour and Damage:-
In the event of unsociable behaviour by a guest or group of guests that causes unacceptable noise or disturbance to other guests, resulting in complaints, cancellation or curtailment by other guests; the offender(s) will be asked to leave without refund and the head of the party of the offending guest(s) agrees to pay any costs resulting from the said behaviour.
The costs of any damage caused to the premises, its fabric, decoration, fixtures, fittings, furniture or equipment by a guest or group of guests shall be fully re-imbursed by the guest(s) in question prior to departure. The management reserves the right to estimate the costs of any such damage. Any monies paid by the guest(s) in excess of the actual costs of replacement/reinstatement will be refunded.
Unregistered guests:-
All guests are required to register on arrival. Outside visitors are allowed but please ask first and ensure they have left the building by 10.30pm unless by prior agreement.
Management reserves the right to charge a fee of £25 per non-registered guest for any period beyond 10.30pm. Any such fees will be requested for immediate payment.
Pets:-
Small well-behaved dogs are normally accepted by prior arrangement at a small charge per night. Animals must not be left unattended in the bedrooms, allowed to sleep on the guest’s beds or taken into the Dining Room. Any damage caused by pets will be charged for.
Charges for registered guide dogs will be waived.
Data Protection:-
We may process the information that you provide to us for the purposes notified by us to be Information Commissioner. By making a booking you consent to this processing of information.
