Our commitment to you
To show our own commitment to offering outstanding service and quality excellence within our business, strive to exceed expectations and reassure all our guests they will be taken care of with professionalism, due consideration and thought, we are continually updating our skills and ensuring we also comply with the legal regulations applicable to the hospitality industry.
Below is a list of relevant courses/certificates/awards we have attended and obtained:-
Health & Safety
NVQ Level 2 in Food Preparation – South Devon College – completed July 08
Level 2 award in Food Safety in Catering - July 05 & Nov 06
Safety Health Awareness for Hospitality Management - Torbay Council - Oct 07
Fire Safety Awareness Course - Enterprise South Devon - April 07
Certificate for electrical wiring compliance - Building Regulations Certificate - Jan 08
Annual testing of fire alarms and safety equipment by qualified engineers - April 08
Regular inspection by local Fire Officers for compliance of current regulations – May 08
Customer Service
Runner Up in ‘World Class Service’ Excellence Award – South Devon College 2007
Welcome Host - Regional Tourist Board - April 06
Welcome Line - Regional Tourist Board - March 08
At Your service - The S Factor – South Devon College - May 07
Restaurant Sales - Enterprise South Devon - April 07
Visit Britain annual inspection - 4* rating awarded - July 08
Walkers & Cyclists Welcome – Visit Britain approved - July 08
Annual Membership of South West Tourism - renewed April 08
Marketing 1&2 – Enterprise South Devon - May 06
Licensing
Personal Licence Holder - J Cloake - Dec 06
Premises Licence for Garway Lodge - April 07
Environmental
Introduction to being Green - April 07
Founder member of Torbay Green Tourism Forum - June 07
Green Tourism Business Scheme - ‘Gold’ Award - December 07
Keen to be Green update - April 08
