Access Statement For Garway Lodge Introduction
Introduction
Garway Lodge was built in the 1870's and has been offering guest accommodation for 30 years. The house is divided over 3 storeys with the main entrance on the ground floor. We aim to cater for the needs of all our visitors to our 6 letting room guest house. The following statement is a summary of our provision. We aim to support our guests whatever their needs may be, to the best of our abilities and within the practical limitations of our facilities. Please explain your specific requirements and we will endeavour to help.
Pre-Arrival
• The main Torquay train station is 0.5 miles away.
• The nearest train station is Torre 0.25 miles away.
• The coach station is 0.5 miles away.
• The nearest bus stop is 0.2 miles away with a downward gradiant of 30 degrees towards Garway Lodge. Buses frequent every 20 minutes into town centre with a local ‘ring and ride’ service available.
• Local taxi services provide wheelchair accessible facilities, please call if booking is required.
• Brochures, menus and guest information can be provided in large print by prior arrangement.
• We have a basic website.
• You can contact us via phone, text or e-mail (details below).
Arrival & Car Parking Facilities
• A drop off area is available with no restrictions on time. Seating near front door is suitable for respite.
• There is parking at the front for 6 cars in marked bays (if extra access/reserved parking is required please inform us upon booking).
• Access to the property from the front car park is via a slight incline with a surface of concrete which leads to a well lit front area.
• Signage and entrance from main road is clear and well lit at night.
• We can assist guests from car park, to their rooms and with luggage.
• Customer Information packs are provided in the guest rooms with facilities personally explained on arrival.
Main Entrance & Reception
• Entry to the front door is via 3 concrete steps 19cm high, 98cm wide and 35cm deep, leading into an inner hallway which measures 1.42m wide and 2.16m long. There is a grab rail on the wall to assist.
• The main front door which measures 90cm wide, is kept shut however keys are provided for 24 hour access. After passing through an inner doorway which measures 87cm wide, the check-in process is carried out in the nearby Bar area.
• Pen and paper are to hand.
Public Areas - General (Internal)
• Hall, reception, and dining room areas with one bedroom, are all on the level ground floor, with short pile carpets. Access to the licensed bar is via a corridor with one step down height of 17cm and door width of 79cm. Bar flooring is laminated wood with comfortable seating.
• There are 15 stairs to the first floor landing followed by a further 5 stairs to the second floor landing (all stairs measure 17cm high, 89cm wide and 23cm deep). Stairs and landing areas are covered by short pile carpet with solid hand rails adjacent to every step.
• To comply with fire regulations all bedroom doors are self-closing fire doors with large lever type handles. A legally compliant fire alarm system is operational with emergency lighting provided. Please inform us on arrival of any hearing difficulties so we can arrange for special alarm procedures to be put into place.
• TV's provided have full teletext/subtitles and integral DVD player, freeview channels and free Wi-Fi access at all times.
• Refreshment facilities available for guide/hearing dogs.
• The property is designated as non-smoking with smoking allowed outside away from the front door.
• Fridge space available for medicine storage and disposal of needles.
• Travel cot and children’s facilities are available.
Public Areas - WC
• All guest bedrooms are en-suite but no public WC is available
Dining Room and Lounge Bar
• The dining room is situated on the ground floor with access via a wide doorway of 86cms. The area is airy and well lit, with reasonable sized aisles and moveable seating and tables to accommodate all.
• Menus can be provided in large print. Staff are on hand to assist with reading of menus and serving food and drinks.
• Breakfast menu consists: self-service of cereals and juices, with table service for main course and vegetarian options cooked to order.
• Provisions made for special diets - advised upon booking.
• Well-lit Licensed Bar is open to residents and personal guests. Price list available in large print.
Shops & Laundry
• We can arrange an overnight service via a local provider and the
nearest convenience store is a level walk approximately 0.2 miles.
Bedrooms
• There is one family sized bedroom on the ground floor, with two singles on the first floor, and three double and family rooms on the second floor.
• All bedrooms are furnished with remote control TV/DVD/Teletext, freeview channels, Wi-Fi, alarm clock, beverage facilities and local reading matter. Good colour contrast of floors, walls, fittings and fixtures. Furniture is practical, the rooms have minimal seating facilities.
• One double room is compact, all others provide good sized walking areas. Door widths of bedrooms vary from 90 to 95cms.
Shower-rooms & WC’s [All en-suite]
• All rooms offer full en-suite facilities of toilet, shower and lighting above mirrors with shaver socket over washbasin.
• Door widths into en-suites vary from 65 to 75cms.
• Floor area of en-suites are generally compact but en-suites in the single rooms and family rooms larger.
• Electric showers have thermostatic heaters with turn dials and a step up into shower base of between 15 and 25cms height. Basins have multi-turn taps. Toilets all have press button dual flush.
• Flooring is vinyl with side mats. Non-slip bath mat available.
Grounds and Gardens
• Decked veranda with handrail and balustrade, with comfortable seating and low tables, accessed via the front entrance with one step height of 25cm.
Additional Information
• We have a wealth of information to hand, and internet capability to enable information gathering for access to events and attractions for guests with specific disabilities.
• Mobile phone reception is restricted, access to a landline is offered.
• Dry storage of mobility aids, cycles, and buggies is offered free.
• On-going staff training is paramount to ensuring guests comfort, recent courses taken are:- 'The S factor' (world class customer service for tourism) and ‘Welcome Host’ (regional tourist board training).
Our Contact Information
• Address: 79 Avenue Road, Torquay, Devon, TQ2 5LL
• Landline telephone: 01803-293126
• E-mail: garwaylodge@hotmail.com
• Website: www.garwaylodgetorquay.com
• Grid reference: SX904646
• Hours of operation: 7.30am to midnight
• Emergency numbers: 07708-342267 or 07790-783997
Other Useful numbers:-
• Local equipment hire: St Johns Ambulance 01803-328203
• Local public transport numbers: Travel Line 0871-200-22-33
• Local accessible taxi number: Torbay Cab Company 01803-213521
• www.accessiblesouthwest.co.uk or Ring and ride 01803-201000 or
www.torbay.gov.uk for information on disabled parking regulations.
• Tourist Information Centre: Vaughan Parade, The Strand, TQ2 5JG, 01803-211211. If required please request ‘Access for all’ leaflet
• Local Weather Forecast: 0905-062-6661
Emergency numbers:-
Life threatening EMERGENCY’S: 999 or 112 from your mobile
(ask for appropriate service)
Emergency Doctor: 08456-710270
NHS Direct Advice line: 0845-4647
Emergency Dentist: 01392-823682
Torquay’s Local Hospital with A&E Dept: Riviera Way, off Newton Rd, Torquay, TQ2 7AA, tel: 01803-614567
Late Night Chemist: Boots the chemist, Wren Retail Park, The Willows
Emergency Vet: 01803-550491 Dart Vale Veterinary Group
We welcome your feedback to help us continuously improve, if you have any comments please phone 01803-293126 or e-mail garwaylodge@hotmail.com
Statement last updated: 14th June 2008
